The Customer Complaints template is used to record all of the complaints that your food business receives. This excel spreadsheet allows you to record customer details, compliant investigation details, the corrective action taken by your business, root-cause analysis information, preventive actions and closeout details.
Bonus #1: Pre-determined and customizable excel cell drop-down lists for hazard/complaint category, closeout status, customer country and name of a customer service representative.
Bonus #2: Customer complaint trending based on month and complaint category with bar graph output.
Bonus #3: Step-by-step procedure on how to add selectable drop-down lists excel cells.
Format Provided: This template is available as an Excel Workbook (.xlsx) only.